365gam Privacy Policy

1. Introduction

365gam ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all users who access or interact with the 365gam website, account system, betting services, casino products, and any associated services (collectively, "the Services"). This Privacy Policy sets out in clear terms what personal information we collect, why we collect it, how we process and store it, and the rights available to you as a data subject.

By creating a 365gam account, using the Platform, or otherwise engaging with our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to our data practices as described here, please discontinue your use of 365gam.

2. Personal Data We Collect

365gam collects personal data through multiple channels — directly from you during registration and account use, automatically through your device and browser, and through third-party KYC and payment service providers. The categories of data we collect include:

You are not required to provide personal data that is not requested during standard 365gam account flows. However, failure to provide data required for KYC verification will result in withdrawal restrictions as detailed in our Terms & Conditions.

3. How 365gam Uses Your Personal Data

3.1 Account Management & Service Delivery

The primary use of your personal data is to create and manage your 365gam account, process deposits and withdrawals in PKR, deliver the gaming and betting services you have requested, and provide customer support. Without this processing, the core Services of 365gam cannot be delivered.

3.2 Identity Verification & Anti-Money Laundering (AML)

365gam is subject to Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. Your identity, address, and financial data may be processed to verify your identity, screen against sanctions lists, monitor for suspicious transaction patterns, and comply with reporting obligations under applicable financial regulations. This processing is mandatory and cannot be opted out of as a condition of using 365gam's financial services.

3.3 Responsible Gaming

Your usage and betting pattern data is processed to enable and support responsible gaming tools — including self-imposed deposit limits, session monitoring, cooling-off periods, and self-exclusion. 365gam may also use this data to identify users who may benefit from proactive responsible gaming outreach, in line with our duty of care obligations.

3.4 Marketing Communications

Where you have provided consent, 365gam may use your contact data to send you promotional communications about new games, PSL betting markets, bonuses, and platform updates. You may withdraw this consent at any time through your 365gam account notification settings or by contacting our support team.

3.5 Platform Security & Fraud Prevention

Technical and usage data is processed to protect the integrity of the 365gam platform — detecting multi-accounting, bonus abuse, automated bot activity, and other prohibited conduct. This processing is carried out in the legitimate interests of 365gam and its user community.

4. Legal Basis for Processing

365gam processes personal data on the following legal grounds depending on the purpose:

• Contract Performance: Processing necessary to provide the Services you have signed up for, including account management, deposits, withdrawals, and game delivery.
• Legal Obligation: Processing required to comply with KYC, AML, and applicable gaming regulatory requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and product improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications, where consent has been freely given and can be withdrawn at any time.

5. Data Sharing & Disclosure

365gam does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• KYC & Identity Verification Partners: Third-party providers engaged to carry out identity document verification and sanctions screening on 365gam's behalf.
• Payment Processors: JazzCash, Easypaisa, and the banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) as necessary to process your financial transactions.
• Game Content Providers: Aggregated, anonymised usage data may be shared with game studios and live casino providers to support technical integration and performance monitoring. No directly identifying data is shared in this context.
• Regulatory & Law Enforcement Authorities: Where we are required by law, court order, or regulatory directive to disclose information, 365gam will do so in compliance with applicable legal process.
• Group Companies: Where 365gam operates as part of a corporate group, personal data may be shared with group entities for operational and compliance purposes, subject to the same data protection standards described in this policy.

All third parties with whom 365gam shares personal data are bound by contractual obligations to protect that data in a manner consistent with this Privacy Policy.

6. Cookies & Tracking Technologies

365gam uses cookies and similar tracking technologies on its Platform for the following purposes:

• Essential Cookies: Required for the Platform to function — including maintaining your logged-in session state and remembering your language and currency preferences. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to understand aggregate user behaviour — which sections of 365gam are most visited, how long sessions last, and how navigation flows are used. This data is processed in anonymised or pseudonymised form.
• Preference Cookies: Used to remember your Platform settings across sessions.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing core 365gam services but may affect Platform personalisation features.

7. Data Retention

365gam retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Account data is retained for the duration of the active account relationship plus a minimum of five (5) years following account closure, to satisfy AML, KYC, and financial record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years in line with applicable financial regulations.
• Support communications are retained for a period of three (3) years from the date of the interaction.
• Marketing consent records are retained until consent is withdrawn, plus a reasonable period thereafter to demonstrate compliance.

On expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

8. Data Security

365gam employs technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and the 365gam Platform.
• AES-256 encryption for stored sensitive data including financial records and identity documents.
• Bcrypt hashing for all stored user passwords — 365gam staff cannot access your password in plain text.
• Role-based internal access controls ensuring that employee access to personal data is limited to what is necessary for their specific function.
• Regular security assessments and penetration testing of Platform infrastructure.

9. Your Data Protection Rights

Subject to applicable law and regulatory restrictions, you have the following rights in relation to the personal data 365gam holds about you:

• Right of Access: You may request a copy of the personal data 365gam holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where there is no longer a legal or legitimate basis for its retention, subject to our legal record-keeping obligations.
• Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances.
• Right to Data Portability: You may request a copy of certain data you have provided to us in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 365gam data protection team. We will respond to all valid requests within thirty (30) days. We may require identity verification before processing any data subject request.

10. Children's Privacy

The 365gam Platform is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from persons under the age of 18. If we become aware that personal data of a minor has been submitted to the Platform, we will immediately close the associated account and delete the data concerned. Parents or guardians in Pakistan who have concerns about potential underage access to 365gam are encouraged to make use of device-level parental control tools and to contact our support team if they suspect an account has been created by a minor.

11. International Data Transfers

365gam may process personal data on servers located outside Pakistan. Where personal data is transferred internationally, 365gam ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to ensure that your personal data receives a level of protection consistent with this Privacy Policy regardless of where it is processed.

12. Updates to This Privacy Policy

365gam reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory guidance. Material updates will be communicated to registered users via the email address on file at least seven (7) days prior to the changes taking effect. The date at the top of this document indicates when the current version was last updated. Continued use of 365gam after the effective date of an update constitutes acceptance of the revised policy.

13. Contact & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a privacy concern about 365gam's data practices, please contact us. Our support team is available 24/7 and responds in English.

Privacy enquiries: [email protected]

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