365gam Frequently Asked Questions

Visit the 365gam website and click the registration link. Fill in your full name, date of birth, Pakistani mobile number, and email address. Choose a strong password, confirm you are 18 or older, and submit. You will receive a verification message on your mobile to activate the account. The whole process takes under five minutes.

365gam requires a valid Computerised National Identity Card (CNIC) or NICOP for identity verification. You will also need to submit a proof of address — a recent utility bill or a bank statement from HBL, UBL, Meezan Bank, or Bank Alfalah dated within the last three months works well. A selfie holding your CNIC may be requested during enhanced verification.

Standard KYC verification on 365gam is completed within 24 hours of submitting clear, legible documents. If additional checks are required — for example, if a document image is unclear or a name mismatch needs resolving — our team will contact you by email and the process may take up to 48 hours. Submitting high-quality scans from the start avoids delays.

No. Each individual is permitted to hold exactly one 365gam account. Creating duplicate accounts to claim multiple bonuses or to circumvent a self-exclusion is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have lost access to your account, contact support rather than registering again.

On the 365gam login page, click "Forgot Password" and enter your registered email address or mobile number. A reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to the registered email or number, contact 365gam support at [email protected] with your CNIC details so we can verify your identity and help you regain access.

To permanently close your 365gam account, contact our support team by email. We will verify your identity, settle any pending withdrawals to your linked payment method, and process the closure. Account closure requests are typically completed within 48 hours. Note that closure does not waive any obligations incurred prior to the closure date. If you are closing for responsible gaming reasons, consider self-exclusion first.

The minimum deposit on 365gam is PKR 500. This applies across all supported payment methods including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. Minimum amounts may vary slightly during promotional periods, so it is worth checking the deposit page in your 365gam account for the most current figures at the time you wish to deposit.

JazzCash deposits to 365gam are credited in real time — typically within 30 seconds of the transaction being confirmed by JazzCash. If your wallet has not updated after 5 minutes, refresh the page. In the rare case of a delay beyond 10 minutes, take a screenshot of your JazzCash transaction confirmation and contact 365gam support for manual verification.

Easypaisa withdrawals from 365gam are usually processed within 1 to 4 hours during business hours. Before your first withdrawal, KYC verification must be complete. Once approved, the funds transfer to your registered Easypaisa account. Peak-hour delays are rare but possible — if your withdrawal has not arrived within 6 hours, contact our support team with your transaction reference.

365gam does not charge fees on deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa, or your bank — may apply their own transaction charges depending on the type of transfer and your account tier. These third-party charges are outside 365gam's control. We recommend checking your provider's current fee schedule before initiating large transfers.

As a general rule, 365gam processes withdrawals to the same payment method used for the most recent deposit. This is a standard anti-money-laundering measure. In cases where the original method is no longer available — for example, a closed bank account — contact our support team with supporting documentation and we will review alternative withdrawal arrangements on a case-by-case basis.

The minimum withdrawal amount on 365gam is PKR 1,000. There is no fixed maximum single withdrawal, but very large withdrawals may be subject to additional verification steps in line with our AML obligations. Processing times for withdrawals above a certain threshold may be slightly longer due to compliance review. These checks are standard across all regulated online gaming platforms.

365gam covers Pakistan Super League (PSL) fixtures extensively, offering markets including match winner, top batsman, top bowler, total sixes, total fours, first wicket method, innings runs, and live in-play betting on active matches. Odds are updated in real time during live PSL games. Pre-match markets typically open several days before each fixture and close at the scheduled start time.

During a live PSL or international cricket match, 365gam's in-play betting interface displays current odds that shift in real time based on the match situation — a top-order collapse, a powerplay six-fest, or a DLS weather interruption all affect the live markets immediately. You can place bets ball-by-ball on some markets. Odds are sometimes briefly suspended while key events (wickets, wide reviews) are settled.

Yes. All slot and casino games on 365gam — including JILI titles — use certified Random Number Generator (RNG) engines that are independently tested for fairness. Published Return to Player (RTP) percentages for each game are accurate. Live casino tables use real dealers streamed from licensed studios with monitored protocols. Betting odds are generated using standard statistical models and are not manually manipulated.

Absolutely. The entire 365gam platform — including slots, live casino, cricket betting, and fishing games — is fully optimised for mobile browsers on both Android and iOS. No app download is required; open your mobile browser, navigate to 365gam, and log in. The layout adapts to smaller screens automatically. A stable 4G or Wi-Fi connection is recommended for live casino and in-play betting.

JILI slot games on 365gam typically publish RTPs in the range of 96% to 97.5%, meaning that over a statistically significant number of spins, the game returns that percentage of total bets to players. RTP is a long-run average — it does not guarantee outcomes in any individual session. Each game's specific RTP is listed in its information panel within the 365gam slots lobby.

365gam offers a welcome bonus to newly registered players on their first qualifying deposit. The exact bonus percentage and maximum PKR amount are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements — you must wager the bonus amount a specified number of times before it becomes withdrawable. Read the promotion's specific terms before opting in.

A wagering requirement means you must place bets totalling a multiple of the bonus amount before you can withdraw bonus-derived winnings. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must wager PKR 20,000 in total. Not all game types contribute equally — slots typically count 100%, while live casino may count 10-20%. Check the specific promotion terms on 365gam for the exact contribution rates.

Yes. All 365gam bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If the wagering requirements are not completed within the expiry window, the bonus and any associated winnings are forfeited automatically. The expiry date for any active bonus is visible in your 365gam account bonus wallet.

365gam recognises and rewards its most active players through an ongoing loyalty programme. Regular play across cricket betting, casino, slots, and fishing games accumulates loyalty points that can be exchanged for bonus credits or used to access tier-specific perks such as higher withdrawal limits, dedicated account management, and priority support. Full details of the current loyalty structure are available in the promotions section of your 365gam account.

The minimum age to register and use 365gam is 18 years. This is strictly enforced through CNIC-based KYC verification at registration and again at the point of first withdrawal. Any account where the user cannot provide satisfactory proof of being 18 or older will be suspended immediately, with the balance returned to the originating payment method. 365gam does not permit underage gambling under any circumstances.

Deposit limits — daily, weekly, or monthly — can be set directly from your 365gam account dashboard under Responsible Gaming settings. Reductions take effect immediately; increases require a 72-hour waiting period. For self-exclusion, contact our support team at [email protected]. Self-exclusion is processed within 24 hours and temporarily or permanently blocks access to your 365gam account to support your wellbeing.

If you feel that your gambling on 365gam or elsewhere is becoming difficult to control, please take action now rather than later. Use the responsible gaming tools in your 365gam account dashboard — deposit limits, cooling-off periods, and self-exclusion are all available immediately. Contact our support team for confidential assistance. Speak with a trusted family member or friend in Pakistan, and consider seeking guidance from a health professional experienced in behavioural issues.

365gam customer support is available 24 hours a day, 7 days a week. The primary contact channel is email at [email protected]. Our team responds in English and understands the Pakistani context — including local payment methods, time zones, and cricket betting queries. For urgent responsible gaming matters such as self-exclusion requests, mark your email subject line accordingly for prioritised handling.